Refund Policy

NextCertifyHub operates on a credit and package model. There are no recurring subscription fees or automatic renewals. You only pay for the credits or event packages you choose to purchase.

We provide free starter credits so you can design templates, test generation workflows, and evaluate the platform before making any payment.

Refunds are granted under the following circumstances:

• Duplicate or Erroneous Charges: If your card or UPI account was charged multiple times for a single order, or if funds were debited but credits were not reflected in your account.
• Unused Credit Packages: If you purchased a credit package by mistake and have not used any credits from that purchase, you may request a full refund within 7 days of the transaction date.
• Technical Defects: If a verified platform error or extended outage prevented certificate generation or distribution, and our support team is unable to resolve the issue for your event.

Credits that have already been used to generate or distribute certificates are non-refundable.

Refunds are not issued for errors caused by user data (such as uploading a CSV with incorrect recipient names or invalid email addresses). In such cases, you can use NextCertifyHub's built-in correction workflow to adjust and re-issue the certificates.

All payments on NextCertifyHub are securely processed via Razorpay. Approved refunds are credited back to the original payment source (Card, UPI, or Netbanking) used during checkout.

Once processed by our team, refunds typically appear in your account within 5 to 7 business days, depending on your bank or payment provider.

To request a refund, please email hello@nextonesolutions.com with the following details:

• Your registered account email address
• Razorpay Transaction ID / Payment ID (e.g., #TXN84291)
• Transaction date and amount paid
• A brief explanation of the reason for the refund request

Our billing team reviews all requests within 1 to 2 business days.

For any billing questions or concerns, feel free to reach out to us at hello@nextonesolutions.com or phone us directly at +91 99023 10480.